Terms and Conditions

If mould grows back in the same affected area or any other areas of the property that was treated in the past, where there is ongoing dampness or water leaks, and mould is caused by condensation, high relative humidity (RH), and insufficient ventilation, we do not guarantee or agree to return to carry out the treatment again without a fee. 

If the mould has been caused by condensation, it is the occupants' living habits and their lifestyles which has allowed the mould to return. Mould growth requires moisture. The sources of moisture can be washing, cooking, drying clothes indoors, lack of ventilation, high levels of relative humidity, and condensation. 

Mould can grow on any surface and will start to proliferate in a very short period of time if the relative humidity is continuously above 60%. Airborne spores can form on indoor surfaces such as windows, walls, ceilings and inside wardrobes onto clothes and shoes. They can also form on carpets, fabric, and furniture. Humidity levels should be between 40% and 60%.

The occupants must keep the humidity down to 60%. Mould will not grow above 60% (RH) by opening windows and doors daily for around 10/15 mins to ensure that a breeze is flowing throughout the rooms as much as possible, which will help to keep the humidity level down. Opening a window with the door closed will not move the air around. 

Our quote is “based solely on’’ the pictures and information that you have sent us. If you have other areas of mould which are not in the pictures you sent us or any information that we do not know about, it may affect your quote. Any small amount of mould which is missing from your pictures or overlooked, we will treat this area at no extra cost to you. 

Our quotes are based only on the pictures and information that you have sent us, plus the time and cost of traveling from our location in Essex to your property.

If there are any small patches of mould that you have missed while we are on-site there will be no price increase in our quote, we will treat the area at no extra cost.

Mould on walls, ceilings, woodwork, grouting, and window frames is treated with a formulated solution made especially for residential and commercial properties. We will eliminate all visible mould spores, killing 99.9% of bacteria and leaving the surfaces clean and free from mould. This is provided that the surfaces are sound, have no flaking or blistering paintwork, loose wallpaper, or other damaged surfaces.  this includes dampness, hygroscopic salts bands, embedded staining. 

Ghosting on walls and ceilings occurs when airborne particulates, such as dust and soot, condense on cool or humid surfaces, resulting in streaks or lines. This phenomenon is commonly caused by insulation gaps, poor indoor air quality, high humidity, and inadequate ventilation.       

We may need access to get to the affected mould. If any personal items, clothing, or furniture block any access points, please move these items away to enable us to get to the affected area. 

If there is any mould that has been missed while we are on-site due to it being hidden, covered over, unable to get access, non-moveable or heavy furniture covering the affected mould, or not being told the mould is in another room or area while on site. 

 We will not be held responsible. If asked to return to the property to treat the missing affected mould or if the mould has returned, a charge will apply. We expect ledges, skirting boards and window frames to be cleaned and free from any dust before we attend.  We will only enter rooms that we have permission to enter by the occupiers.

With our treatment, we can take temperature, dewpoint and relative humidity level readings using our Pro Digital Thermo-Hygrometer. Measuring the airborne moisture and dampness in the property so that we can identify the mould problem and help to solve any condensation and further mould growth. 

Please note: When a sealant is affected by mould it can become embedded. The mould staining may still remain after treatment, although the spores will be eliminated.    

All operatives wear protective clothing, masks, gloves, and shoe protectors. Also, we will try to keep a safe distance while on the premises.  

MOULD REMOVAL SERVICES 2025