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Terms and Conditions
Mould Removal Service Policy – 2026
🌧️ Guarantee & Return Visits
- If mould reappears in treated areas due to ongoing dampness, leaks, condensation, high humidity, or poor ventilation, we do not guarantee free re‑treatment.
- Return visits will incur a fee unless otherwise agreed.
🏠 Causes of Mould
- Mould requires moisture to grow. Common sources include:
- Cooking, washing, and drying clothes indoors
- Insufficient ventilation
- High relative humidity (RH) above 60%
- Condensation on cold surfaces
📊 Humidity Control
- Mould can grow on any surface if RH stays above 60%.
- Recommended indoor humidity: 40–60%.
- Occupants should ventilate daily by opening windows and doors together for 10–15 minutes to allow airflow.
- Opening a window with the door closed will not circulate air effectively.
💷 Quotes & Pricing
- Quotes are based solely on the pictures and information provided, plus travel costs from Essex.
- Small overlooked patches of mould will be treated at no extra cost during the visit.
- Hidden or undisclosed mould in other rooms may require a separate charge if a return visit is needed.
🧴 Treatment Process
- Surfaces treated: walls, ceilings, woodwork, grouting, window frames.
- Our solution eliminates visible mould spores, kills 99.9% of bacteria, and leaves surfaces clean.
- Treatment is effective only on sound surfaces (no flaking paint, loose wallpaper, embedded staining, or hygroscopic salt bands).
- Sealant staining may remain even after spores are eliminated.
🌀 Ghosting
- Streaks or lines on walls/ceilings may occur due to dust or soot condensation.
- Causes include insulation gaps, poor air quality, high humidity, and inadequate ventilation.
🚪 Access Requirements
- Occupants must move personal items, clothing, or furniture blocking affected areas.
- We will only enter rooms with occupier permission.
- If mould is hidden or inaccessible during treatment, we are not responsible for untreated areas. Return visits will be charged.
📐 Monitoring
- We use a Pro Digital Thermo‑Hygrometer to measure temperature, dewpoint, and RH levels.
- This helps identify condensation issues and prevent future mould growth.
🛡️ Safety
- Operatives wear protective clothing, masks, gloves, and shoe protectors.
- We maintain safe distancing while on site.
⚖️ Note on Awaab’s Law (Oct 27, 2025): This legislation places stricter requirements on landlords to address damp and mould promptly in rental properties. Our services align with these standards, but responsibility for ongoing ventilation and lifestyle factors remains with occupants.
