Deposit Requirement   A £200 deposit is required for all new customers to secure the booking. The remaining balance is payable on the day of treatment.

Purpose of the Deposit   The deposit covers our time, travel, and TFL charges in situations where we are unable to fulfil the booking due to circumstances outside our control, including being unable to gain access to the property.

Access to the Property   If we are unable to enter the property because occupants or keyholders do not allow access, the deposit will be retained to cover our expenses.

Cancellations   If the job is cancelled within 24 hours of the appointment, we will refund the full deposit.

•  We do not provide free re‑treatment if mould returns as a result of unresolved damp issues, leaks, condensation, high humidity, or inadequate ventilation. Any missed areas must be brought to our attention while we are on site. Mould concealed by furniture, clothing, toys, or other items, or mould located in rooms not disclosed to us, is not covered under our service guarantee. 
• Return visits will incur a fee unless otherwise agreed.

**Mould Removal Services conducts inspections for the specific purpose of identifying moisture problems, dampness, and visible mould growth. Our assessment focuses on the conditions that contribute to mould, such as humidity, condensation, ventilation, and surface moisture.

This inspection is not a structural survey or a full building surveyor’s report. We do not assess unrelated structural defects or provide valuations.

Where moisture or mould issues are found, we document the likely cause and provide clear recommendations for remediation and prevention.**

• Mould requires moisture to grow. Common sources include:
  
  • Cooking, washing, and drying clothes indoors
  • Insufficient ventilation
  • High relative humidity (RH) above 60%
  • Condensation on cold surfaces

• Mould can grow on any surface if RH stays above 60%.
• Recommended indoor humidity: 40–60%.
• Occupants should ventilate daily by opening windows and doors together for 10–15 minutes to allow airflow.
• Opening a window with the door closed will not circulate air effectively.

• Quotes are based solely on the pictures and information provided, plus travel costs from Essex.
• Small overlooked patches of mould will be treated at no extra cost during the visit.
• Hidden or undisclosed mould in other rooms may require a separate charge if a return visit is needed.

• Surfaces treated: walls, ceilings, woodwork, grouting, window frames.
• Our solution eliminates visible mould spores, kills 99.9% of bacteria, and leaves surfaces clean.
• Treatment is effective only on sound surfaces (no flaking paint, loose wallpaper, embedded staining, or hygroscopic salt bands).
• Sealant staining may remain even after spores are eliminated.

• Streaks or lines on walls/ceilings may occur due to dust or soot condensation.
• Causes include insulation gaps, poor air quality, high humidity, and inadequate ventilation.

• Occupants must move personal items, clothing, or furniture blocking affected areas.
• We will only enter rooms with occupier permission.
• If mould is hidden or inaccessible during treatment, we are not responsible for untreated areas. Return visits will be charged.

• We use a Pro Digital Thermo‑Hygrometer to measure temperature, dewpoint, and RH levels.
• This helps identify condensation issues and prevent future mould growth.

• Operatives wear protective clothing, masks, gloves, and shoe protectors.
• We maintain safe distancing while on site.

⚖️ Note on Awaab’s Law (Oct 27, 2025):   This legislation places stricter requirements on landlords to address damp and mould promptly in rental properties. Our services align with these standards, but responsibility for ongoing ventilation and lifestyle factors remains with occupants.