Terms and Conditions

If mould grows back in the same affected area or any other areas of the property that was treated in the past. Where there is ongoing dampness or water leaks, also mould which is caused by condensation, high relative humidity (RH) and lack of adequate ventilation we do not Guarantee or agree to return to carry out the treatment again without a fee. 

If the mould has been caused by condensation it is the occupants living habits and their lifestyles which has allowed the mould to return. Mould growth requires moisture, the sources of moisture can be washing, cooking, drying clothes indoors, lack of ventilation, high levels of relative humidity, and condensation. 

Mould can grow on any surface and will start to proliferate in a very short period of time, if the relative humidity is continuously above 60%. Airborne spores can form on indoor surfaces such as windows, walls, ceilings and inside wardrobes onto clothes and shoes, it can also form on carpets, fabric, furniture. Humidity levels should be between 40% and 60%.

The occupants must keep the humidity down to 60% mould will not grow above 60% (RH) by opening windows and doors daily for around 10/15 mins to ensure that a breeze is flowing throughout the rooms as much as possible, will help to keep the humidity level down. Opening a window with the door closed will not move the air around. 

Our quote is “based solely on’’ the pictures and information that you have sent us, if you have other areas of mould which are not in your pictures you sent us or any information that we do not know about, it may affect your quote. Any Small amount of mould which is missing from your pictures or overlooked, we will treat this area at no Extra cost to you. 

Our quotes are based only on the pictures and information that you have sent us, plus the time and cost travelling from our location in Essex to your property.

if there are any small patches of mould that you have missed while we are on site there will be no price increase in our quote, we will treat the area at No extra cost.

Mould on walls, ceilings, woodwork, grouting, and window frames is treated with a formulated solution made especially for residential and commercial properties. We will Eliminate all visible mould spores Killing 99.9% of bacteria and leaving the surfaces clean and free from mould. We may need access to get to the affected mould, if any personal items, clothing, or furniture that blocks any access points please move these items away to enable us to get to the affected area. 

If there is any mould that has been missed while we are on site due to it being hidden, covered over, unable to get access, non-moveable or heavy furniture covering the affected mould, or not being told about the mould while on site. We will not be held responsible. If asked to return to the property to treat the missed affected mould or that the mould has returned a charge will apply.

With our treatment we can take temperature, dewpoint and relative humidity level readings using our Pro Digital Thermo-Hygrometer. Measuring the airborne moisture and dampness in the property so that we can identify the mould problem and help to solve any condensation and further mould growth. 

Please note: When sealant is affected by mould it can become embedded, the mould staining may still remain after the treatment although the spores will be eliminated.    

We will be wearing protective clothing, mask, gloves, and shoe protector, also we will try to keep a safe distance while on the premises.

MOULD REMOVAL SERVICES 2024